Terms and Conditions

SIA Biomill with registration no. 40103263538 is the owner of the store "grandorf.lv" and the legal name of the company.

The legislation of the Republic of Latvia stipulates that the owner of the online store must stipulate the terms of delivery and return of goods, as well as the right of withdrawal. Such a reservation is called a distance contract (Regulations of the Cabinet of Ministers).

Distance contract 

In this Internet store, SIA Biomill, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, conclude the following Agreement:  The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the Buyer's order.

Delivery and payment procedure

The buyer orders the goods through this website, indicating the type and quantity of the goods to be ordered. The Buyer has the opportunity to pay for the goods using the payment tools embedded in the Internet agile or by paying the invoice prepared by the seller and sent to the Buyer by e-mail. The invoice is prepared electronically and is valid without a signature.

We offer those delivery options: 

1. To receive an order in our store-warehouse "ZooZoom.lv", Riga, Cesu street 31/k.3.. The Buyer can receive the order immediately after placing the order and payment on weekdays from 9:00 to 18:00. It is possible to pick up the order 10 days after placing the order.

2. To receive the order at any Omniva parcel machine in the territory of Latvia, Estonia and Lithuania. The Buyer chooses the specific Omniva parcel machine when placing an order.

3. To receive an order at any DPD parcel shop in the territory of Latvia, Estonia and Lithuania. The location of the parcel box is chosen by the Buyer when placing an order.

4. To receive the Order by courier throughout the territory of Latvia.

Delivery costs are indicated when choosing a particular type of delivery when placing an order.

The Seller shall ensure the delivery of the goods within 3-5 days of receipt of payment for the goods, agreeing on the delivery time with the Buyer.

Right of withdrawal

The Buyer has the right to refuse the product within 14 calendar days from the moment of receipt of the Product by sending a letter of withdrawal to the Seller. The Seller shall send the withdrawal letter form to the Buyer by e-mail upon the Buyer's request.
Data processingBy entering the necessary information when placing an order, the Buyer confirms that he has read and agrees that the data provided by him is used so that the Seller can accept the Buyer's order and deliver the goods in accordance with the requirements of the legislation of the Republic of Latvia. By entering the information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified e-mail.

The Buyer is obliged to return the product to the Seller within 7 days after sending the letter of withdrawal.  All expenses incurred in connection with the return of the goods to the Seller shall be borne by the Buyer.

The Buyer may not exercise the right of withdrawal if:

  • the goods ordered cannot, by their nature, be returned or are perishable or quick-to use;
  • the ordered goods are made directly for the Buyer according to an individual order;
  • the buyer has opened the packaging of audio or video recordings or computer programs.

Section 12, Paragraph six of the Consumer Rights Protection Law states that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or withhold compensation in case the product is damaged by negligent handling of the product during use or by not following the instructions, if the original packaging of the product is lost or its packaging is significantly damaged.